Research Interests
- Supply Chain Network Design,
- Reverse Logistics,
- Sustainable Manufacturing,
- Lean Manufacturing,
- Business Process Modeling,
- Design, Analysis, and Performance Evaluation of Manufacturing and Service Systems,
- Revenue Management,
- Quality and Productivity Improvement,
- Customer Relations Management (CRM),
- Call (Contact) Centers: Design, Implementation, and Management,
- Project Management,
- Technology Management,