Telecommunications service engineering, or more simply service engineering, is the discipline that addresses the technologies and engineering processes for the specification, implementation, testing, deployment, usage of value added services in telecommunication networks. Value added services, or more simply services, can be defined as anything that goes beyond two party voice calls. They are either call related (e.g. call diversion, multiparty gaming, conducted conferences) or non-call related (e.g. customized stock quotes, Web surfing from a cellular phone). Some services may combine call related and non-call related features (e.g. call centers).
Services are the raison
of next generation telecommunication networks. This gives a strategic importance
to service engineering. However, there are still very few research laboratories
in academia focusing on service engineering. The Telecommunications Service
Engineering (TSE) Lab is among these few laboratories. It has been
created in January 2003 as part the Concordia Institute for Information Systems
Engineering (CIISE). Our
main sponsors are:
- National Science and Engineering Research Council (NSERC)
-
Fonds de Recherche sur la Nature et les Technologies (NATEQ)