Roch Glitho [SM] holds a Ph.D. (Tekn. Dr.) in tele-informatics (Royal Institute of Technology, Stockholm, Sweden), and M.Sc. degrees in business economics (University of Grenoble, France), pure mathematics (University of Geneva, Switzerland), and computer science (University of Geneva). He is an Associate Professor of Networking and Telecommunications at the Concordia Institute of Information Systems Engineering - CIISE where he holds a Canada Research Chair in End-User Services Engineering for Communications Networks and leads the Telecommunications Service Engineering Laboratory. He is also an adjunct professor at the University of Western Cape (South Africa), Telecoms SudParis (France); the University Degli Studi of Milan (Italy); and the Institut de Mathématiques et Sciences Physiques (IMSP), University of Abomey-Calavi (Republic of Benin). In the past he has worked in industry for almost a quarter of a century and has held several senior technical positions at LM Ericsson in Sweden and Canada (e.g. expert, principal engineer, senior specialist). His industrial experience includes research, international standards setting, product management, project management, systems engineering and software/firmware design. In the past he has served as IEEE Communications Society distinguished lecturer, Editor-In-Chief of IEEE Communications Magazine and Editor-In-Chief of IEEE Communications Surveys & Tutorials. His research areas include architectures for end-users services in conventional and challenged networks, virtualization, cloud computing, Internet of Things, distributed systems and ICT for development. He holds 24 patents and is the author of many refereed journal / conference papers.